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Unfortunately our warranty won’t cover any disasters that destroy or damage the artificial grass. Our turf product warranty covers all manufacturing defects, to learn more, please visit our product specification page and click on any product and you will see the warranty page from the drop down menu in the window to the right of the product: https://www.globalsynturf.com/artificial-grass-specifications-specs. Please feel free to contact us if you have any other questions by phone: 877 796 8873, or email: info@globalsynturf.com, thank you.

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Yes, when the artificial grass meets the hot weather, TCool infill will be the best option to keep the turf cool, and it can be used for all of our artificial grass products. To learn more details about TCool infill, please visit this link on our website: https://www.globalsynturf.com/tcool-infill. Or contact us by phone: 877 796 8873 or email: info@globalsynturf.com if you have any other questions, thank you.

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There will be minimum removal of the soil before installing artificial grass, on average, it will be about 4” thick. And in most cases, people are replacing the old real grass lawns with the artificial turf, so by the time you finish removing the old lawn, you might only need to excavate couple of more inches further which can be easily done and won’t cause any harm for environment or anything else I can imagine. Therefore, you can have a peace of mind on this concern. Please feel free to call us at 877 796 8873 or email us at info@globalsynturf.com if you have any other questions, thank you.

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Yes, all our artificial ivy products are free of lead or any other harmful heavy metals, please feel free to reach us if you are interested in any particular product so we can provide you with any additional information, thank you:

Phone: 877 796 8873

Email: info@globalsynturf.com

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Yes, there is always discounts for any of our discontinued artificial grass products or small remnants. The best way to find out about such discount deals is for you to fill out this online form and so we can get you connected with one of our local distributors/dealers close to you and so you can order such discounted turf products. Here is the link: https://www.globalsynturf.com/free-quote, please always feel free to call us (877 796 8873) or email us (info@globalsynturf.com) if you have any further questions, thank you.

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We are using broadloom products special transportation companies to handle our artificial grass shipments in most of cases, and the damage rate by such specialty trucking companies are relatively low compared with regular LTL. If there is an damages occur during shipping, the shipping companies will be fully responsible, and we typically will advise our customers to refuse the shipment or mark the damage on the Bill of lading when receiving the shipment. Such documents will be presented to the shipping companies as evidence to file claims. In the main time, we normally will ship out the replacements ASAP to minimize further delays while working with shipping companies on the claim. Please let us know if you have any other questions by phone: 877 796 8873, or email: info@globalsynturf.com, thank you.

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To achieve the best drainage capacity for artificial grass, both the turf and base are equally important: all our turf products have the drainage capacity at an average of 50-60 inches per hour which can handle the most downpour you can imagine, in order to achieve its best level, the base will need to be able to handle the similar amount of water. We recommend to have the base built as thick as 4” with 2-1/2” of drain rock with 1-1/2” of top layer, this is especially important for rainy areas. Some of the less rainy areas, people might do thinner base. The golden rule for artificial grass drainage is that the turf will drain just as well as the base. Please feel free to contact us if you have any other questions by phone: 877 796 8873 or email: info@globalsynturf.com, thank you.
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Well, the drainage base materials can be called different from different regions, as long as the rocky materials are at about 1/4” diameter and suitable for road base or paver drainage, it will work for artificial grass. The main purpose is to provide the sufficient drainage, water will drain quickly through the turf but the base has to have a minimum of 2” of drainage capacity in order for the entire turf system to work perfectly as far as drainage function go. Please always feel free to call (877 796 8873) or email (info@globalsynturf.com) us if you have any further questions, thank you.

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The silica sand we carry for artificial grass installations is considered and “normal” sand. However, knowing there might be many other different type of sand products on the market, I personally don’t see a reason why you can’t use other normal sands for the purpose of infills. Keep in mind that the main purposes of using infills on the artificial turf are to hold the turf down with extra weight to minimize the expansion and contraction during temperature change and also to help fibers to stand up, by that said, normal sands will do the job. You will need to make sure using sands that not harmful to human or pets and at least to be kiln-dried, I definitely recommend against any sands with unknown properties or can cause harm to human, pets or environment. Please contact us by phone: 877 796 8873 or email: info@globalsynturf.com if you have any other questions, thank you.

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I have a detailed answer to your question in one of my previous postings, please visit this link: https://www.globalsynturf.com/what-does-the-uv-testing-say-about-your-artificial-grass. Please let us know if you have any further questions, thank you.

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You can use any type of infills for Trainers Turf or any of our artificial grass products. It will be more about your applications of your trainers turf, if you are using the Trainers Turf for dogs, I will recommend Zeofill which will help neutralize the dog urine smells; if you are using the Trainers Turf for regular landscape or sports, any regular silica sands or green sands will work fine; if you have Trainers Turf for kids and you want it to be free of bacteria, you can use our Wonderfill; or if you want to keep the turf cool during warm days, you can use our TCool infill. Please keep in mind that all the infills mentioned above will serve the general purposes of holding down the turf and helping the turf blades to stand up. Please feel free to contact us by phone: 877 796 8873 or email: info@globalsynturf.com, thank you.

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Artificial grass can be used for many sport applications. The most common artificial grass sport fields are football, soccer and golf putting greens as we see them day in and day out. Other sports that turf can be used for are tennis, bocce ball, lacrosse and etc.. Also, artificial grass is the only feasible solution for any indoor sport application as real grass will be impossible to grow or maintain. If you have any specific questions regarding any of the sports fields applications or installations, please feel free to call us at 877 796 8873 or email us at info@globalsynturf.com or fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

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Cutting golf cup holes on artificial putting green can be easy. I will suggest you to please watch one of the installation videos at this YouTube link to get the idea and techniques: https://www.youtube.com/channel/UCfhiMWU7Avyvd594wAqCt_g. Please always feel free to call us at 877 796 8873 or email us at info@globalsynturf.com if you have any other questions, thanks.

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Not sure exactly what do you mean by seaming the edges. There are several edging finish options when it comes to artificial grass installations:

1. You can have the edge of the turf directly connected onto your concrete or pavers;

2. You can use either bender board or wonderedge to build a boarder to finish off the edges of your turf. Here are the links to the boarding materials: https://www.globalsynturf.com/artificial-grass-edging.

If you have any further questions or would like to clarify my understandings, please feel free to call us at 877 796 8873, or email us at: info@globalsynturf.com, thank you.

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It will depend on from which our distributors you are ordering the artificial grass: if you are ordering our turf products from a local distributor, you will mostly likely to pick up your order at the distributor’s location or some of the local distributors offer delivery service to ship the products to your site. Some of our distributors have inventories of turf products in which case you won’t have to wait for your orders. We will typically ship turf orders for Michigan from our east coast distribution center. Please feel free to call us (877 796 8873) or email us (info@globalsynturf.com) if you have any other questions. Or you can fill out this online form by providing your contact information along with your project details so we can help you to connect with one of our local distributors immediately: https://www.globalsynturf.com/free-quote.

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We do have a distribution center in Phoenix, AZ. It will be the best that if you can fill out this online form with your contact information along with your project details, and someone from our team will reach out to you ASAP, here is the link to the online form: https://www.globalsynturf.com/free-quote, please feel free to let us know if you have any other questions, thank you. 

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Our shockpad for artificial grass application is made of combination of PE (Polypropylene) and POE (Polyolefin elastomers) through a forming process. So the product looks like “foam” with drainage cutouts and offer a great way to provide cushioning for turf. Our shockpad products come in with different roll sizes with a set width of 5’ at 10’, 25’ and 200’ length that suitable for various sized applications. Please feel free to contact us if you would like to have more information or samples, you can reach us by phone: 877 796 8873 or email: info@globalsynturf.com or this online form, thanks: https://www.globalsynturf.com/free-quote

You can certainly treat the artificial grass as real grass when it comes to clean up dog mess: simply pick them up with a pickup bag or rinse it off with a garden hose. Sometimes people might have dog smell issues, in such cases, you can use our pet odor neutralizer which can be attached to the garden hose to rinse down the smelly areas. To find more information about our pet odor neutralizer, please visit this link: https://www.globalsynturf.com/products/pet-odor-neutralizer

Please feel free to contact us if you have any further questions by phone: 877 796 8873 or email: info@globalsynturf.com or simply fill out this online form, thank you: https://www.globalsynturf.com/free-quote

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Our Full Recyle series artificial grass has just superior quality as the rest of our product lineups if not better! As you might have read the details about this series on our product pages, it has unique “W” shaped fibers and clear coating as glue so the entire product are polypropylene and polyethylene which make it 100% recycleable. To learn more about this product series or asking for samples, please feel free to call us at 877 796 8873 or email us at info@globalsynturf.com, or filling out this online form: https://www.globalsynturf.com/free-quote, thanks.

Answer - Discussions

When it comes to the artificial grass installation, regardless the sizes, you will need to use nails along the perimeters of the turf, and the nailing schedule should be about 4”-6” which means put the nails every 4”-6” apart. Please let us know if you when any other questions by phone: 877 796 8873 or email: info@globalsynturf.com, or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

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Global Syn-Turf, Inc. is a leading manufacturer and wholesaler of high-quality artificial grass in the United States and Canada. The company offers an extensive selection of products for commercial and residential landscapes, playgrounds, sports athletic fields, municipalities, golf putting greens and pet areas. Global Syn-Turf, Inc. provides innovative, environmentally friendly synthetic turf systems which require little maintenance, no water, pesticides, or fertilizers through multiple company-owned distribution centers across the United States. The state-of-the-art artificial grass offers realism, drainage, performance, safety, and durability. Global Syn-Turf is the exclusive artificial grass partner of San Francisco 49ers.

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Global Syn-Turf, Inc. is the leading manufacturer of artificial turf in United States that produces and stores the largest inventory of synthetic turf in the country. Our certified production plants, in the United States and overseas, produce synthetic grass for lawns, sports fields, putting greens, playgrounds, traffic medians, roof-tops, and more.