What is your return and exchange policy regarding defective turf?

Felipe Warens | Jun 19, 2020 3:17 AM

What is your return and exchange policy regarding defective turf? Do you offer cash returns or only exchanges for defects?


1 Answer
2020-06-19T05:42:55+00:00

Since we sell our artificial grass products through distributors and dealers only, we might have to redirect you to the local distributor/dealer from where you will order our products. I believe different distributors/dealers have their own return and exchange policies. As the manufacturer of artificial grass, we offer a 15 year limited warranty to cover the end users. People can reach our claims department for all their product warranty issues. 

Please let us know if you have any further questions or concerns by phone or emails, thanks.

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